YAHMI Tech
Data Protection & Privacy Policy
Data Protection & Privacy Policy
We, YAHMI Tech (Pvt) Ltd, are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal data. These measures include but are not limited to the application and adherence to, of numerous physical security protocols, cyber security protocols, data encryption, data anonymization and limitation of access to data. This Data Protection & Privacy Policy (together with the General and specific terms and conditions relating to the services you have subscribed to) explains what personal information we have, how we use it and how you can check and update any personal information we have about you.
By subscribing to any of our services or by accessing any of our sites or apps, you acknowledge and agree that this Data Protection & Privacy Policy applies to all services offered by us and to all of our sites or apps, but excludes services and sites or apps that have separate privacy policies that do not incorporate this Data Protection & Privacy Policy.
Your personal information
Personal information is any information that is specific to a particular customer using any of our (YAHMI Tech) services.
We may collect your personal information such as:
- Your delivery and/or your billing addresses, telephone number, fax number, email address.
- Information on products and services purchased by you.
- Your preferences for particular products and services.
- Your demographic information.
- The channel you chose to purchase our products or services.
- How you use our products and services, which may include your location, traffic data and the date, time, duration and cost of your communications.
- Your amount of data usage, the date and time of your visit of our websites, the type and version of browser used, the operating system and platform and the URL of any websites which you used to access our websites.
- Your communications with us.
- Your account information such as your billing history, the services you use and anything else relating to your account with us.
- Any other information we need to provide a particular service
- Profile images are securely stored as part of your profile information. They are displayed alongside your account details, enhancing your user experience.
If you give us personal information about another person that we have requested in relation to the provision of a service, you are responsible for ensuring that they know and agree to us keeping records about them and that we will process their personal information in accordance with this Data Protection & Privacy Policy.
How we use your personal information.
We collect and use personal information to help us manage your account:
- To confirm process your orders.
- To validate you as a registered customer when using our services or when contacting the YAHMI Tech Contact Centre.
- To deliver products and services to you.
- To manage your account with us and for billing purposes.
- To improve our products and services and develop new ones.
- To tell you about our products and services or allow trusted partners to tell you directly about their products.
- To respond to any questions or concerns you may have regarding our products or services.
- To comply with applicable laws, regulations, court orders, government and law enforcement agencies' requests.
- To ensure security for you and our staff.
- To prevent and detect criminal activity, fraud and misuse of or damage to our services.
- To carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form.
We may monitor your use of our services and record any calls made to the YAHMI Tech Contact Centre for training, financial control, quality control and regulatory purposes.
Sharing and Disclosing Your Personal Information.
Your personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties. We shall not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting YAHMI Tech Contact Centre. We may disclose your personal data, with predefined processes, if such disclosure is:
- permitted by Zimbabwe applicable laws;
- expressly permitted by the Zimbabwe Cyber and Data Protection Act, or any other aspect of the POTRAZ regulatory framework;
- in response to legal process (e.g. police, emergency services, etc..) in order to comply with a court order or applicable law or in connection with judicial proceedings or other legal process.
- necessary for the execution of the agreement between us and the provision of our services to you;
- made in order to protect us or our client’s legitimate interests;
- expressly permitted by you (express opt-in consent).
To be more specific, we may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of YAHMI Tech (Pvt) Ltd, our clients or others.
We may also share your personal information for emergency services, including your approximate location.
We may be required to disclose your personal information or legally intercept the services to comply with the laws of Zimbabwe or the express instructions of a competent authority (such as POTRAZ) or where it is deemed necessary in the interests of public or national security.
Links to other websites.
Our website may contain, from time to time, links to and from the websites of our partner networks, advertisers and affiliates, including online stores and service providers hosted within our website, which are operated by third party merchants. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these third party privacy policies before you submit any personal information to these websites.
How long we retain your data information for.
Some of the data, will be retained for a reasonable period after termination of the subscription.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will only keep your personal information for as long as it is necessary or needed for our business purposes or for legal requirements, and then we delete it from our systems.
Accuracy and access to your information.
You agree to provide us with accurate personal information at all times and you will notify us promptly upon any changes to your personal information. If you want to access any of your personal information you may contact us by email. Upon verifying your details, we will, free of charge, disclose the relevant personal information we hold.
Username and password.
YAHMI Tech, or it’s subsidiaries, affiliated companies, and trusted third parties, may ask you to set up or provide you, from time to time, a username and password for access to our services. You acknowledge that any username or password used to verify your identity for access to the services is personal to you and should not be made available to any other person. You should stop using your username and / or password and notify YAHMI Tech immediately if you suspect that someone else may be using them.
YAHMI Tech (Pvt) Ltd will not be responsible for any loss you may suffer as a result of the misuse of your username or password.
Security and protection of your personal information.
We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.
Changes to our Privacy Policy.
Any changes we make to our Privacy Policy in the future will be posted on our websites (including our main website, www.yahmitech.com) and shall be effective from that date. Please check our websites regularly to see any changes to our Privacy Policy. By continuing to use our services you acknowledge and agree to those changes.
Contact us.
For queries regarding this Privacy Policy or YAHMI Tech services, please contact the YAHMI Tech Contact Centre on contact details listed below. If you have any questions or concerns about our use of your personal information you should write to the email address listed below:
Last updated on: Monday 2nd September, 2024.
